No buyer’s remorse with the TA.XTPlus.
Customer Success Story
A major food ingredients company had used our older TA.XT2i texture analyzer for many years. While happy with their older instrument, they decided to purchase an Instron texture analyzer when upgrading to a newer instrument. They were immediately dissatisfied. They couldn’t get the kind of data that they needed. The instrument and its software were difficult to use. Support options were lacking.
Frustrated, they contacted our team. Shortly afterwards, they were testing their products with a new TA.XTPlus and our microwaveable rig for testing their meltable products. The company was pleased to have an instrument flexible enough to meet all of their testing needs. They also felt confident that they had a trusted resource in our team to help them tackle any testing challenges.
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The best customer complaints are the ones that never happen.
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