The Texture Report
Official Texture Technologies' blog. A one-stop source for news in the world of texture analysis.
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A french fry testing rig. One of the many add-ons for the TA.XTPlus Texture Analyzer
We are pleased to announce the opening of our new service center in Brewster, New York. The new service center is co-located with the our machine shop and offers customers faster than ever service for new product sales, upgrades, repairs, and the custom design of probes and fixtures for the TA.XTPlus Texture Analyzer.
Co-location with the service center gives the machine shop same day access to the service center’s full inventory of texture analyzers, probes, and fixtures. As a result, the machine shop can fulfill customization orders rapidly and customers can have solutions to their testing challenges in hand faster than ever. The new service center also offers higher inventory levels and expedited delivery times for the entire family of TA.XTPlus Texture Analyzers.
Additionally, the product upgrade and repair processes have been streamlined so customers can get up and running on their upgraded TA.XTPlus instruments rapidly. According to Texture Technologies’ President, Marc Johnson, “We are always looking for opportunities to continue to serve our customers more effectively and efficiently. By co-locating our service center with our machine shop we can turn around all customer orders incredibly fast.”
SMS’ TA.XTPlus texture analyzers are the market leaders because of the power and flexibility that they offer. The option to add custom probes and rigs to a texture analyzer is important to many companies and research teams. “While our standard probes and fixtures serve a wide-range of applications, many of our customers choose the TA.XTPlus because of its flexibility and the custom probes that we deploy to help them solve their unique product testing or research objectives,” says Johnson.
The new service center’s address is:
Texture Technologies Corp
80 Starr Ridge Road, Brewster, NY 10509
Tel 914-722-6278, Fax 845-278-0791
We will continue to offer sales and support through our existing regional offices. The location and contact information for all regional offices remains unchanged and can be found here.
In addition to the new service center location, our headquarters is newly relocated from Scarsdale, New York to Hamilton, Massachusetts. The new headquarters address is: