We’re excited to announce that Ben Senning, our Regional Manager for New England and Canada, will now be the Manager of our new Technical Service Center in Kennebunkport, Maine. Ben is managing all hardware and other service requests as of July 2024. Now that Joe Piperis, our longtime technical service manager, has retired, we are re-organizing the position and expanding our technical center’s capacity and operating hours.

Ben joined our team in 2012 and has been working with our customers in New England and Canada with their texture analysis challenges. He is an expert in our software and has excellent training skills that our team and clients will continue to benefit from.

Deliveries of new instruments, probes, and fixtures will continue to ship from our Brewster, NY, location. Instruments and items that are to be sent in for repairs should be sent to our new Kennebunkport location.

Marc Johnson and the rest of TTC’s team will support our customers in New England and Canada.

Please always contact your Regional Manager to assess your needs before sending any equipment in for service.

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